Discover in this article, how Citadel Team facilitates crisis management by ensuring reliable and secure communications in all circumstances

61% of CISOs believe their organisation is not adequately prepared to handle a targeted cyber attack. In a crisis situation, it is essential to be able to communicate quickly, effectively and securely to coordinate employees’ efforts and promote a swift resolution.

Your crisis management plans must therefore include resilient communication tools, adapted to any type of scenario, including a cyber attack one. In this article, you will discover how Citadel Team facilitates crisis management by ensuring reliable and secure communications in all circumstances.

Ensuring confidentiality in the event of a crisis 

In the event of a cyber attack, it is important to be able to collaborate outside the information system that may have been infiltrated by attackers. Citadel Team is a secure communication solution that benefits from a dedicated infrastructure operated by Thales, independently of your information system. 

The principle is simple: in the event your traditional communication channels have been compromised, your employees still have a secure space to exchange information and resolve the crisis as quickly as possible.

Specifically, users of the solution can communicate in several ways: one-to-one text messaging or in a secure chat room, encrypted HD phone calls, video conferencing or audio conferencing.

The data exchanged is end-to-end encrypted, so only your devices can decrypt the messages. Additionally, data flows are protected by a secure tunnel using the TLS 1.2 protocol with 256-bit AES encryption. Access to Citadel Team is secured by multi-factor authentication to verify the legitimacy of each connection request. All these measures guarantee the confidentiality of your communications. 

Your data is also protected from extra-territorial laws such as the Cloud Act, as Citadel Team is a 100% sovereign solution hosted in data centers located in France. Offering a level of security that complies with the most stringent regulations, Citadel Team is in the process of being certified CSPN by the ANSSI.

Developing unwavering responsiveness 

Having an independent communication tool allows your organisation to respond immediately, even if the cyber attack has taken other communication channels offline. Ercom ensures very high availability of Citadel Team through an SLA stipulating 99.9% uptime.

You can create a dedicated chat room in less than 5 minutes to coordinate the actions of employees working to resolve the crisis. At the same time, employees can continue to work normally using the solution.

The new Citadel Team console lets you deploy, control and manage Citadel Team across your company's device fleet. Management is performed remotely from a single interface, which is extremely useful for modifying access privileges in real time or monitoring employee activities. This means that all employees can be quickly operational. If necessary, access to certain sensitive data can be temporarily revoked to limit risks.

Citadel Team strengthens your organisation's resilience and responsiveness in the event of a cyber crisis. The solution can also be used daily by employees to ensure the confidentiality of your communications and the protection of your data. Contact our experts for a consultation.