ISO/IEC 20000-1:2018 IMPLEMENTATION COURSE

SUMMARY

ISO/IEC 20000-1:2018 is a best practice framework for a service management system. It enables you to embed a service lifecycle strategy into your organisation, providing best practice guidance on how to manage your service portfolio so that it remains current and delivers value. 

AGENDA 

• Introduction

• General requirements of an SMS

• Service design and transition

• Service provision

• Relationship processes

• Resolution processes

• Control processes

GENERAL INFORMATION

Advanced-level course

Mode: On-site training

Duration: 3 days